Hi! I’m Jacob Bogatin. Thanks for stopping by.
Managed two teams of a total of 12 people with customer support/troubleshooting and user workstation configuration which reduced user downtime by 25%. Supervised and trained a team of 12 in customer support operations, basic network operations, planning and procedures decreasing project execution time by 30%. Implemented and improved user workstation tracking system that resulted in 100% accountability and a faster turnaround time of 24 hours.